We don't just create Shopify stores - we support clients beyond the build, with priority access to our team so they can get Shopify help and implement changes when needed.
Shopify Priority Support
As experts in Shopify at SSX Creative, we believe that our clients' long-term website success extends beyond the primary developmental phase. An ecommerce website must continuously adapt to its audience, market dynamics, and evolving technologies. A competent ecommerce platform should progress with your business, not restrict its growth. Shopify sets the stage for expansion, and we supply the services to bolster it.
Our Priority Support Packages are designed to cater to your varying needs, whether it's making aesthetic updates, introducing new features, implementing fixes, or assessing user engagement. Rest assured that your ongoing design and development needs will be addressed with the same high-quality standards as your original project.
With Priority Support, we assure you of the Shopify assistance your business requires. Our dedicated team ensure that resources are consistently available to our Priority Support clients, enabling speedy scheduling and completion of tasks. Your Account Manager will collaborate with you to plan and execute the activities within an agreed-upon timeframe.
Get the Shopify assistance you require, exactly when you need it.
Our Shopify Priority Support packages are not only more cost-effective than sporadic requests but they can also be tailored to fit your specific needs and budget. Packages start from 10 hours per month, which can be utilised for either back-end or front-end development, or even for design work.
Pre-booking a set number of service hours every month proves to be more cost-efficient compared to ad hoc requests. This also facilitates a more productive collaboration since we can better plan and allocate time for your projects in advance, fostering a more long-term working relationship.
What do we offer?
Prompt Response: As your priority support hours are integrated into our monthly plan, we can swiftly address your requests.
Versatile Use: Your support hours are flexible and usable for both front-end and back-end development as well as design tasks. Whether you need a fix, an adjustment, or a visual enhancement, you have the freedom to allocate your hours as you see fit.
Personalised Account Manager: Your designated Priority Support Account Manager will collaborate closely with you, providing consultation and support and handling all inquiries. This personalised service ensures that you have a familiar contact who truly comprehends your business and its goals.
Transparent Hour Tracking: We believe in transparency, hence we meticulously track the utilisation of your Shopify support hours and consistently share the details with you.
Flexible Hour Packages: Our Priority Support Packages commence from 10 hours per month, but these can be expanded to accommodate as many hours as your business requires.
